Topic: Listings

Seller’s Report (video)

November 19, 2017 by engageRE Tech Assist Team

NOTE: This article applies ONLY To:

This video reviews one of engageRE's most popular features- the Seller's Reports. This is a valuable tool for your sellers and should also be a part of every listing presentation!

In early November, the platform vendor made significant changes to the Seller Report. The short video above reviews the process to create a Seller Report, highlighting the new features. Updates include:

Agents can enter partial contact information when searching and selecting the contact(s) to receive the report.
Agents can attach a Saved Search to determine the nearby properties as an alternative to the preset radius search. The closest ten properties will display under the new expanded Market Summary section which now includes active, pending and sold listings when available.
The Online Seller Report Summary is now an editable text area so the agent can add a custom message.
Agents now have the ability to set an Email Frequency specific to the individual report. The report will still go out on Monday, but you can now tailor the report frequency for each customer.
Agents can choose to stop sending the individual report when the listing goes either Pending or Sold.

Frequently Asked Questions

Q: Will my existing seller reports, created under the previous version, still go out?

A: Yes, the reports will continue to out on the same schedule as before, with the new report format.

Q: Can I still send an individual report to an email address, without enrolling them in the recurring report?

A: Yes and no. You can send an individual report to all contacts who are enrolled for that report. However, each recipient must be a contact in the LeadStreet system – sending to ad hoc email addresses is no longer supported.

Q: Do the emailed reports work on a mobile device?

A: Yes and no. The emailed reports should display on all devices, however, some of the information is too detailed for effective use on a mobile device, and will need to be viewed on a tablet or laptop.

Q: Will my setting changes be automatically saved?

A: No. Auto-save is no longer supported. The Save button must be used after making changes to any settings on the report.

For more details, see Online Seller Report.

Maximize Your Listings Online (webinar)

August 22, 2017 by engageRE

During this webinar, we reviewed the Listings area of engageRE. Learn how to manage your listings, add a manual listing, and interpret the available reports in order to get the most benefit out of your online listings.

Ins and Outs of Listing Email Updates (Webinar)

July 31, 2017 by engageRE

In this recorded webinar hosted by Reliance Network, you'll learn how to set up Listing Email Updates for your clients and show them how to do it on their own.

People like to keep up with what homes are on the market in their area, and which have had changes in price or status, or had new photos added, etc. They're not just prospective buyers, either. Homeowners like to stay abreast of market values in their neighborhood, potential and active sellers definitely want this information, and others do too.

Learn how to use this valuable tool in order to keep in touch with your customers!

Related Article: Online Client Management

Maximize Your Marketing Using Manual Listings

June 28, 2017 by engageRE

During this recorded webinar, we discussed manual listings. Learn how to enhance your listing presentation with a Demo listing and display listings on LeadStreet before the MLS updates. Also, learn how to display your private listings on all RE/MAX sites.

Related Article: How to Create Sold Listings in engageRE

How to Create Sold Listings in engageRE

June 8, 2017 by engageRE

One of the greatest marketing tools at an agent's disposal is the ability to display listings that they have already sold. This shows your Buyers that you can help them find their perfect dream home. It can also show your Sellers that you have the skills necessary to sell their house for the best price.

Currently, once a listing has gone off the market in the MLS, the listing is removed from your engageRE account as well. Because Sold listings are such an important aspect of real estate marketing, engageRE has included a tool that will allow agents to manually create a Sold listing.

Create a Manual Listing

After logging into your engageRE account, navigate to the LISTINGS > MANAGE tab in the top navigation.
Click on the CREATE MANUAL LISTING button on the page.
Check the box next to I accept the terms & conditions for Manual Listing Entry and enter the necessary information about the listing.
- Select "Manual-Override Listing" for Listing Type. NOTE: If you are in Mid States/Dixie and choose COR regions, you can choose the SOLD listing type.
- If the MLS number you entered is not available, you can create an MLS number of your own using a format that will keep you away from real MLS numbers, like this: 9991001, then 9991002 and so on. NOTE: Entering alphabetic characters or special characters in your MLS numbers is not allowed, so starting the manual number with 999 instead will prevent a numbering conflict with other listing numbers in the MLS.
- The longest expiration date available at this time is 180 days. Go ahead and select that option at this point. NOTE: If you are in Mid States/Dixie and choose COR regions, you can choose the the No Expiration option.
- Select the correct MLS, Property Type, and County for your listing.
- Click on Continue when finished.
Enter the desired information on the Manual Listing Entry Form, choosing the ADD MANUAL LISTING button at the bottom when complete.

Update Manual Listing

Once the manual listing has been created, you will be taken to the DETAILS tab. NOTE: If you are in Mid States/Dixie and choose COR regions, you can skip to Step 2. Click on the Edit Listing Info link.
- Change the Expiration Date to "No Expiration Date."
- Also, change the Listing Type to "Sold Listing." Otherwise, this listing will show up in regular IDX listing searches.
- Scroll down to the bottom and select the SAVE MANUAL LISTING button.
You can then click on the PHOTOS & FLOOR PLANS tab to add the Main Photo and Additional Photos, floor plans, virtual tours, etc.

Add A Property Resume Page To Your Website

After you have added all of your Sold listings, you will need to create a page on your website to have these listings displayed. NOTE: If you are a WordPress or Premier subscriber, please contact us for this step.
Navigate to the SITE BUILDER > CONTENT > PAGES tab in the top navigation bar.
Click on Add Link under the header you wish to add the Sold listings display page.
Under the Nav Title enter the name you would like to appear for the link on your website. An example title would be “Property Resume.”
Select the Sort Value.
Under URL, keep http:// and enter: "/index.asp?p=propertyresume"
For Opens In select the “Same Window” option.
Click SUBMIT and the listings should now appear on your website.

Correcting Issues When Sharing Listings On Facebook

May 10, 2017 by engageRE

What Causes The Problem?

Have you shared your listing on Facebook only to realize the auto-populated information is not what you expected? Similar to browser cache, Facebook also stores a copy of each shared webpage on their own servers (for efficency).

That means that once Facebook "remembers" a webpage, it will often use this image when you share that same URL. Unfortunately, since listing information is often changing, that cached information may not represent the most current and accurate listing data. Some symptoms you might experience:

A new listing isn’t showing any data or is only showing the description with no photos.
You’ve added new listing photos, but when you share the listing to Facebook, the thumbnail contains an old image.
You’ve updated your listing description, but the old information displays on the thumbnail page when you share to Facebook.

What To Do About It

Fortunately, there is a way to force Facebook to refresh its cache for a listing by using their Sharing Debugger tool.

Do the following:

Go to http://developers.facebook.com/tools/debug/.
Enter the listing URL into the field and click on Debug.
This will bring up a screen of information that tells you when the last page was last scraped. Click on Scrape Again.

Now when you share the listing on Facebook, it should reflect all of the latest information.

Note: Every listing has two URLs available, and these are listed on the Detail page of the engageRE Agent Portal. You may need to repeat these steps for both URLs.